These are the most common issues you may run into when connecting or running a backup, and how they're resolved:
Invalid token or API Key: if your Smartsheet API Key expires or is revoked, Klonup detects it and replaces the workspace tree with a banner and a button to renew it directly from the Connection.
Temporary Smartsheet errors (brief maintenance or timeouts): Klonup automatically retries the operation, with no action needed on your side.
If a task keeps failing, you'll get an email alert (if error notifications are enabled) and you can check the reason in the task's execution history.